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Virtual Office: Packet8 Virtual Office
built 279 days ago
The Packet8 Virtual Office service is an affordable, easy-to-use replacement for traditional PBX phone systems, allowing users anywhere in the world to be part of a hosted VoIP virtual phone solution. The service includes an auto attendant, worldwide extension dialing, business class voicemail, a full featured conference bridge and ring groups, in addition to a rich variety of other business class PBX and dial tone features not normally found on premise-based PBX systems. Packet8 Virtual Office reduces an organization's total cost of ownership for telecommunications services because of its minimal initial investment combined with unlimited worldwide calling to other business extensions and Packet8 subscribers, unlimited local and long distance business calling in the United States and Canada and access to Packet8's low per-minute international calling rates to overseas wireline and mobile phone numbers.
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Packet8 Virtual Office revenue grew to 47% of total revenues, and grew 101% over the same period of fiscal 2007, while residential and video revenue for the quarter declined by 19% over the same period of fiscal 2007. Overall gross margin declined from 64% in the first quarter of fiscal 2008 to 52% in the second quarter of fiscal 2008 while service margins declined from 70% to 67%, respectively. The decline in gross margins was primarily related to the significant impact on product margins associated with the acquisition of nearly 25,000 former SunRocket subscribers during the 2nd quarter of fiscal 2008. Product margins declined from negative 4% in the first quarter of fiscal 2008 to negative 77% in the second quarter as the Company provided free equipment and shipping and no activation fees to these new customers.
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Packet8 Virtual Office lets small and medium-sized businesses (SMBs) implement a distributed, hosted iPBX telephony solution for a fraction of the cost of traditional business phone system alternatives such as premise-based Private Branch Exchanges (PBXs), Key Systems or Centrex. In addition to complete PBX functionality, Virtual Office service plans provide unlimited local and long distance calling in the U.S., Canada and eight additional countries for a flat-rate of only $49.99 a month, as well as lower-priced metered plans and international calling at highly competitive rates. More at Compusa here and here.
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According to the SMB Interest Perks Up in Hosted VoIP report, compiled in April 2007, Packet8 Virtual Office had 6,000 customers, ahead of competitive offerings from XO Communications, Cbeyond and Covad. AMI's research methodology was based on key inputs including end user surveys of SMB and mid market companies as well as briefings, data and publicly available financial statements and news releases from voice communications vendors.
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"We are pleased that Network Computing recognizes the numerous ways Packet8 Virtual Office benefits small businesses," said Huw Rees, vice president of sales and marketing at 8x8. "Our VoIP-hosted PBX service continues to receive accolades from subscribers, partners and resellers who have been searching for a robust and affordable VoIP service for this underserved market."
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A ring group is a way for a number of extensions on a virtual office to share the distribution of incoming calls. Typically support, sales, and accounting would have ring groups to share the incoming calls among employees of a company. With every Virtual Office subscription Packet8 will include the option to configure up to 9 ring groups. Additional Ring group can be purchased through the Self Service Portal’s Add on services.
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