LYCOS RETRIEVER 
Virtual Contact Center: Virtual Contact Centers
built 277 days ago
Cincom Synchrony lets you employ agents worldwide – creating a virtual contact center. Unconstrained by walls or geography, agents can work from anywhere. All they need is a telephone and a high-speed internet connection.
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The U.S. contact center industry comprises 57,000 operations, employing more than 5.2 million people. Although many contact centers still operate the same way they were originally designed — as single, centralized sites — there are increasing pressures within the industry to look at alternative ways of working, such as using virtual contact centers or encouraging working from home (homeworking).
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In the last five years,there has been a major shift towards the creation of Virtual Contact Centers (VCCs) driven by globalization andindustry consolidation as organizationshave pursued cost savings and increased customer satisfaction. This trend is accelerating due to:
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Virtual Contact Centers