LYCOS RETRIEVER 
Utilities: Companies
built 446 days ago
It is conceivable that electric utilities could become much more innovative after restructuring, due to the pressures of competition. Yet without a critical mass of new competitors, each bringing new technologies to the market, the likelihood of the industry changing its priorities is understandably small. The large established companies that dominate their markets rarely have been the source of radical innovation. Major technological advances simply do not come from dominant firms with long-established technologies, and tests of this conclusion in the automobile, television, typewriter, TV tube, transistor, integrated circuit, electronic calculator, and supercomputer industries bear this out (Klein 1977, Utterback and Suárez 1993).
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Alpha Natural Resources is a leading supplier of high-quality Appalachian coal to electric utilities, steel producers and heavy industry. Approximately 91 percent of the company's reserve base is high Btu coal and 84 percent is low sulfur, qualities that are in high demand among electric utilities which use steam coal. Alpha is ... one of the nation's largest producers and exporters of metallurgical coal, a key ingredient in steel manufacturing. Alpha and its subsidiaries currently operate mining complexes in four states, consisting of 65 mines feeding 10 coal preparation and blending plants. The company and its subsidiaries employ more than 3,500 people.
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[O]fcontinuing global trends towards deregulation, companies in the energy and utilities industry face increasing competition. While industry consolidation continues to build economies of scale and increase operational efficiency, leading providers have quickly realized they must differentiate themselves by providing more thansimply a product at a competitive price. No longer free to offer just one standard level of service, utilitiesare requiredto be more responsive than ever to the demands of customers. In the end, those companies that can successfully balance addressing customer needs, offering added valueand keeping costs down will emerge as leaders.
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Members of the IVN for utilities will collaborate on automated metering infrastructure (AMI) composite applications and the optimization of asset management programs integrating outage management systems (OMS) and geographic information systems (GIS). The IVN will ... work with members of SAP's industry advisory council for utilities comprised of 16 major utilities companies.
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The Gartner report is a guide for buyers of Customer Information Systems (CIS) solutions in the energy and utilities market. Gartner used the following criteria in evaluating each company's ability to execute: "product/service, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience, and operations."
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