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PHILADELPHIA, Jan. 18 /PRNewswire/ -- Dealer Synergy, one of the premier Internet Sales Training organizations in the automotive industry has announced a new alliance with VSEO, Inc to use their proprietary video search engine technology solution. Their program can guarantee first page video search engine placement and exclusivity in selected markets. And, unlike organic search which can take months to work, this technology can produce results for dealers within days. Dealers who provide quality streaming video to customers and prospects on search engines will build traffic to their website in a much more robust fashion than traditional marketing programs.
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CosmoCall, http://www.cosmocom.com, is entirely based on Internet Protocol, enabling eBusinesses to provide live, real-time support on their web sites. The call center platform allows customer service representatives to be located anywhere in the world via the creation of virtual interaction centers. PR Newswire plans to use the software to assist existing customers as well as to generate sales leads in the U.S. and internationally. A customer service representative will be available from 8:30 a.m.-6 p.m. EST to chat in real time, with any expansion of hours based upon demand.
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Although respondents declare that customer strategies are more important than they were three years ago, the majority acknowledge that their employees do not have the tools or authority to resolve customer issues - a major indicator of customer commitment. "Respondents honestly admitted that they are selling commodities and that their core value proposition does not merit customer loyalty," stated Lior Arussy, company founder and author of "Passionate & Profitable" (Wiley, 2005). "Such an admission should serve as a wake up call to every executive to reexamine their core value propositions and ability to deliver differentiated customer experiences."
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OxfordSVI's market is mainly comprised of small and mid-sized hotels and motels -- a segment of the hotel industry previously underserved and unable to offer such services to their guests. This targeted market of hotel properties between 50 to 300 rooms comprises over 2.4 million hotel rooms in the U.S. and represents approximately 56% of the total hotel market. OxfordSVI ... develops technology for maximizing video content over WiMAX and other wireless networks and obtains roof rights from their customers in order to provide internet access and content distribution over WiMAX.
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Companies continue to declare their commitment to customers while not fully comprehending what this commitment entails. As such, customer experiences are commoditized, employee readiness is limited, and strategy execution is deficient. The failure to create and deliver differentiated experiences leads to the failure to command premium pricing, drive preference of company or product, gain greater portion of customer budgets, and ensure the permanence of overall relationship longevity.
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Donohue said Arbella planned to contact customers directly to urge them to contact their agent to discuss discount information. "We think it's never too early to start a productive dialogue that will keep you out ahead of the competition and help you retain your best customers," Donohue said.
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