LYCOS RETRIEVER 
Telus: Systems
built 190 days ago
On the airwaves, Telus seeks to block union ads from running. In cyberspace, Telus has blocked web sites carrying union messages. On the picket lines, the number of strikers is highly disputed by the two sides. At call centres, Telus strives to reassure callers that operations are running smoothly, and union reps claim the system is fraying and breaking down in places.
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With a new mandate—reinventing TELUS to meet the needs of a nationwide audience of MPOs—the TELUS team wasted no time getting the effort off the ground. Convening a focus group of 13 MPOs in October 1998, the team hoped to gain a better understanding of the modifications that might be required. Anticipating that modifications resulting from the focus group's feedback would take a maximum of 3 months, the TELUS team looked forward to releasing a national version in January 1999. The thinking was that if the system met the needs of the fourth largest MPO in the country, how many modifications possibly could be needed? The answer quickly surfaced.
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TELUS Mobility ... announced the exclusive availability of the Motorola M800 in-vehicle and bag phones. Operating on TELUS Mobility's national PCS network, these powerful phones are aimed at heavy-duty users in the agriculture, forestry and oil and gas industries, who often operate in remote regions. With a booster system enabling exceptionally powerful digital reception, both phones offer large, easy-to-use keypads, privacy headsets, large screens and voice dial features.
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"TELUS has really improved my MPO's TIP data-management capabilities, which was my primary goal when I started using the system," wrote Paul Jaeger, transportation director with the Stark County Area Transportation Study in Ohio. "The customization module was a great improvement, and many of us in Ohio are now looking forward to the Web-enabled version."
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Darren Entwistle, TELUS president and CEO, said "The third quarter results are a marked improvement compared to the second quarter due to TELUS' continued strength in wireless and data combined with improved efficiency of wireless marketing and retention. Also encouraging was a reduction in incremental costs and improved performance associated with the new wireline billing and client care system in Alberta."
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With more and more organizations moving to IP, maximizing this investment and guaranteeing systems security is a priority for TELUS. These new security solutions address a reality for business and government today: security must be considered a priority of daily operations, rather than a distant threat.
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