LYCOS RETRIEVER 
Telecom New Zealand
built 231 days ago
Telecom New Zealand is a total communications provider that offers a full suite of communications, information and IT services to its customers. The Telecom group has some 3 million business and residential customers across New Zealand and Australia and operates voice, internet, CDMA 1x mobile, broadband, wireless and EV-DO based networks. Telecom companies ... deliver integrated IT and communications solutions to corporate customers. With the on-going development of an all-Internet Protocol network, Telecom aims to totally integrate the delivery of managed IT and telecommunications services, along with content for business applications and home entertainment.
Source:
Telecom New Zealand's billing statement is its most frequent form of communication with more than 2 million customers. When Telecom entrusted its outbound document processing to EDS, it expected consistent, gradual annual improvements. What it got was perfection and peace of mind.
Source:
Telecom New Zealand has had a busy time with the release of 2 new general issue sets, and the introduction of the traditional Christmas phonecards. All these issues have been preceded by limited edition collector packs.
Source:
In response, Telecom New Zealand began exploring new markets. In 1996, the company launched its own Internet access service, Xtra, which quickly became the country's largest. In that year... the company began constructing a new hybrid fiber optic-coaxial cable-based network between Auckland and Wellington, in preparation for the launch of the company's First Media pay television service. In late 1997, however, the company abandoned that project after investing some NZ$100 million. By then, the company had faced another setback, after it was forced to withdraw from an attempt to enter the Australian telecommunications market through a joint venture. More successful was the rollout of high-speed Internet services, which began in 1998.
Source:
Telecom New Zealand's challenges stemmed from its touchtone system, which confused and frustrated callers. As the company's annual call volume hit 24 million, its products and services ... expanded. Callers were not only experiencing inconsistencies with each new toll-free number they dialed, but also were hitting zero to escape the numerical maze of the touchtone menu. "The business behind the scenes was getting more and more complex with the services we were offering. It got to the point where the IVR that was the front to our customer care just got far too complex and we had messes of people zeroing out—above fifty-five percent," explains Hamish Stewart, manager of channel strategy at Telecom New Zealand (TNZ). "They were ignoring the IVR to get to an operator."
Source:
For the year ending 30 June 2008, Telecom expects EBITDA from New Zealand operations to decline 5 to 8 percent, with Q3 likely to be weaker than Q4. EBITDA from Australian operations is forecasted to total AUD 80 million to AUD 90 million. Group consolidated net earnings are expected to come in at NZD 700 million to 730 million, including an additional NZD 10 million of after-tax dividends from Southern Cross Cables Group.
Source:
MORE ABOUT
Telecom New Zealand