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Telecom Audit
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A Telecom Audit is important because it is the first step you can take to lower your monthly telecom and datacom bills. Once an audit is completed and the carrier notified of overcharges, savings can begin immediately. To learn how easy it is to begin reducing your telecom bills, call Fortune Consulting today. Fortune Consulting is a leading telecom consultancy and has been helping clients get more value from their telecom investment since 1994.
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In the book, "Telecom Audit," it states that, "The carriers have no fiduciary responsibility to you. You have no reason to expect accurate or cost-effective telecom service, even if you have been with the carrier for years and play golf with your sales representative."
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Conventional wisdom suggests you should commission a telecom audit. A telecom audit can add value, but only for the short term. Why? A telecom audit is a restricted reporting event that cannot evaluate future telecom investments to support personnel changes, new worksites or future networking needs. From the moment your auditors leave for their next job, your grasp of telecom expense management diminishes with each new contract, vendor, or monthly billing cycle.
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The second goal of a true telecom audit is to uncover further opportunities to reduce expenses, even if they are not associated with errors (or "provable" errors). Example: You disconnected 40 plain old telephone service (POTS) lines two years ago due to a network reconfiguration. The telecom audit reveals you are still being charged for these lines, but you due to your two office moves over that period of time, records of the cancel order have been lost. There is no proof and the carrier refuses to credit you. The "further opportunity" is to cancel the lines now. If forty lines cost you $34.99/month, then you save almost $17,000 per year by making the adjustment.
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For telecom administrators desiring an accurate and thorough telecom audit, the ETM System 5.0 offers Usage Manager, a powerful call accounting application. Usage Manager collects call/CODEC type information—voice, fax, data/modem and video—from all trunks throughout even the most complex hybrid voice network and sends the information to a central relational database, where it can be analyzed for reporting. It's the only audit solution available that collects call detail records as well as metrics about call performance and QoS. This telecom audit application contains a wide variety of pre-defined reports, with an unlimited number of customizable reports ... available. Usage Manager can scale to support the telecom audit needs of small regional sites to the largest global enterprise.
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The implementation and repeal of various state sales taxes aren't the only changes tripping up telecom auditors. There's ... new litigation, jurisdiction identification challenges, service definition changes and proposed amendments to the way the Universal Service Fund is calculated. It's not unusual for federal, state, county and municipal taxes, when combined with other regulatory fees and surcharges, to eat up more than 25% of your annual telecom spend. But there's hope. Some fees from your carriers are contestable and may have been wrongly charged. Attend this session, presented by a 20-year tax pro, and become your enterprise's own telecom tax expert.
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Telecom Audit