LYCOS RETRIEVER 
Switchboard: Virtual Switchboard
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A Virtual Switchboard is an automated system used to connect an incoming caller with an agent or staff member. The virtual switchboard user normally has the option of controlling how incoming calls are routed via a web interface. For example calls could be routed to different destinations according to certain criteria such as the time of day etc.
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A Virtual Switchboard is a great way for any small or medium size business to emulate the expensive switchboards used by larger companies. And the good news is that, in the UK, they are often available free of any charge.
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Virtual Switchboard from Newstel offers you a way to efficiently deal with your incoming calls without the need for a call centre. Ideal for small businesses, or for calls which bypass a large company's call centre, Virtual Switchboard uses powerful computer technology to route or distribute calls to team members who are free, wherever they are. And, with no upfront capital expenditure, is kind to your cashflow too. Help your team work efficiently with Call Handler.
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As a Packet8 Virtual Office option, Switchboard is a great tool for your organization’s receptionist/operator. Switchboard is a console software application that works on a PC in conjunction with the Internet and your Virtual Office telephones. It improves the efficiency of your call management immensely by providing your receptionist with a graphical overview and a simple way to manage your organization's telecommunication activity.
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IVR enables incoming callers to a Virtual Switchboard to hear prerecorded announcements. Popular announcements instruct callers to press a number on their key pad to select which department they want to reach (for example, "press 1 for sales, 2 for accounts and 3 for support").
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Virtual Switchboard