LYCOS RETRIEVER 
Sonoma: Williams-Sonoma
built 237 days ago
Williams-Sonoma Home is a brand owned by Williams-Sonoma, Inc., a national specialty retailer of high quality products for the home. These products are marketed through 527 retail stores, eight mail order catalogs (Williams-Sonoma, Williams-Sonoma Home, Pottery Barn, Pottery Barn Bed + Bath, Pottery Barn Kids, PBteen, west elm, and holdeverything), and e-commerce web sites at www.potterybarn.com, www.potterybarnkids.com, www.pbteen.com, www.westelm.com, and www.williams-sonoma.com. The company is headquartered in San Francisco.
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Historically, Williams-Sonoma used 2D drawings containing specs to communicate to its offshore vendors. Because of the inherent challenge of describing a three dimensional object with a two dimensional medium, there were often several iterations necessary to get the finished product in line with what the designers had originally envisioned.
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Williams-Sonoma Home believes its commitment to the customer experience is unique to the industry. Exemplified by an exceptional time of delivery for custom furniture, Williams-Sonoma Home expects to deliver custom upholstery in 45 days from time of order. The fragmented and specialized nature of the custom furnishings industry traditionally does not allow for standardized levels of customer service and expectations. By owning the process from design to delivery, Williams-Sonoma Home plans to define a standard level of service that consumers of fine custom furnishings have not consistently enjoyed, at a price level that is attainable to a broad group of consumers.
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Brownell's career spans 24 years in the specialty retail trade, where he held executive positions with firms such as Gap Inc., Williams-Sonoma, J. Crew and Toys "R" Us.com. He recently served as Senior Vice President/Chief Information Officer for Williams-Sonoma, where he was responsible for all information technology and systems development in the company's 450 retail stores, as well as its $600 million direct sales channel.
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