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Roland: Roland Dg
built 634 days ago
Roland markets products under a number of brand names, each of which are used on products geared toward a different niche. Roland brand is used on a wide range of products including synthesizers, digital pianos, electronic drum systems, dance/DJ gear, guitar synthesizers, amplifiers, and recording products. Boss is a brand used for products geared toward guitar players and musicians and is used for guitar pedals, effects units, rhythm and accompaniment machines, and portable recording equipment. Edirol Desktop Media "DTM" products are more production-oriented, and include computer audio interfaces, mixers, and speakers. Edirol ... has a line of professional video-editing and -presentation systems, and Roland DG produces computerized plotters, vinyl cutters, and printers for the production of commercial signwork and point-of-sale materials.
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In addition to Microsoft Corp. receiving the three awards, Microsoft Dynamics CRM customer Roland DGA garnered an Elite Award for best CRM implementation in the midmarket category. The Elite prize goes to the company demonstrating the best measurable results and return on investment from its customer relationship initiatives. With the help of Microsoft(R) Gold Certified Partner Axonom Inc., Roland DGA replaced its previous CRM systems, including Siebel and GoldMine, with a Microsoft Dynamics CRM solution designed to develop and extend its relationships with a network of printing equipment dealers across North and South America. The solution enabled the company's success in several key areas, including the following:
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CRM Magazine recognizes Microsoft Dynamics CRM as a “Leader” in small business and midmarket categories; Microsoft Dynamics CRM customer Roland DGA earns Elite Award; Brad Wilson again named as top CRM executive. Read more here: http://www.microsoft.com/presspass/press/2007/sep07/09-10CRMMarketAwardsPR.mspx?rss_fdn=Press Releasesor here http://money.cnn.com/news/newsfeeds/articles/prnewswire/AQM122A10092007-1.htm
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Neudesic worked with Roland DGA to create a solution whereby vast amounts of information previously managed manually and in disparate and disjointed systems across the organization and its dealer network has been integrated into a common platform and solution. Neudesic's solution effectively manages not only internal information and processes, but ... dealer network processes and reimbursements from Roland DGA's parent company in Japan. Neudesic's solution has greatly increased replacement part and warranty processing efficiency and reduced warranty repair reimbursement processing time.
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"As a business, we have seen tremendous, demonstrable value from Microsoft Dynamics CRM," said Bob Castle, chief information officer at Roland DGA. "This award speaks to something beyond our own business value...; it speaks to the value our customers and partners are getting from our CRM system. In any business, in any industry, when your customers win and your business partners win, you win."
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