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built 195 days ago
Overall, the study indicates a widespread ignorance regarding the economics of customer relationships. Over 75% of respondents did not know the cost of a new customer while 81% did not know the cost of a customer complaint. 50% of respondents did not know their organization's annual retention rates. The failure to manage customer relationships on the basis of clear and pertinent financial metrics explains why companies' strategic intentions often fail to translate into sustainable customer-centric actions. Organizations do not invest the appropriate resources and funds to establish long-term relationships because they are unable to justify them financially.
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Technology Solutions Company (TSC) delivers business and technology consulting services that help clients transform customer relationships and improve operations. TSC specializes in providing mission-critical, enterprise-wide solutions and is a recognized leader in Packaged Software Integration and Implementation, Supply Chain Management, Internet Business Solutions, Knowledge Management, and Change and Learning Technologies. The company has headquarters in Chicago with offices throughout the U.S., Latin America, and Europe. For more information about TSC, visit the company's Web site at www.techsol.com .
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CallMe Corp. is a privately held company headquartered in Greenwood Village, Colo. offering businesses the ability to develop immediate one-to-one relationships with online customers. CallMe Corp.'s Instant CallBack Service enables a business to place customers in direct contact with a live representative before leaving the Web site. The simple click of an Instant CallBack button on a business Web site or email initiates an immediate and live telephone call to the customer. The Company's patent-pending Intelligent Pull technology allows a company to synchronize the phone call with a pre-determined Web page on the user's browser. For more information about CallMe Corp., visit www.callmecorp.com or call (303) 221-1710.
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Unlike general technology PR firms, Calysto leverages its deep industry knowledge and intimate relationships with market influencers to deliver Calysto clients unmatched industry mindshare, analyst coverage and media publicity. Calysto works with start-ups as well as public companies, helping them deploy new technologies, gain leadership positions and influence editorial opinion to positively affect their bottom line. For more information about Calysto Communications, please call 404-266- 2060 or visit the company's Web site at www.calysto.com.
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O'Brien added that he hoped this transaction would provide a basis for future efforts to expand relationships with minority vendors. Last year, PECO greatly expanded its outreach to minority and women-owned business so they could gain greater access to the utility's business for everything from uniforms and equipment to consulting services. The company registered more than 400 MWBE firms on its Web site and increased its participation in local and national supplier organizations.
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Strativity Group, Inc. is a global consulting firm advising organizations on creating lasting and profitable relationships with their customers and employees by transforming corporate strategies and execution guidance to revolve around the customer experience. Customer Experience Management (CEM) strategies enable companies to bridge the inherent product focus and create true competitive advantages by focusing on the customer.
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