LYCOS RETRIEVER 
Outsourcing: Savings
built 641 days ago
Much of the monitoring of an outsourcing deal is based on specific metrics. There are good reasons for this approach — after all, metrics are “hard numbers” and are relatively easy to measure. No doubt, meeting metrics is ... a very important part of any quality outsourcing deal. But are metrics everything?
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Buyers seem to be signaling growing concern about the effectiveness of their onshore outsourcing relationships. It appears that many onshore relationships have become so complex that it is difficult to gauge their financial success or failure.
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