LYCOS RETRIEVER 
Organizations: Service Organizations
built 193 days ago
The Company will work with aid organizations to determine how best to directly support the needs of individual victims of the disaster as well. As more residents pour into new cities and states -- and regain access to electricity and communications systems -- they will begin efforts to locate friends and relatives. j2 Global's eVoice will provide them with yet another means to establish contact with other individuals and organizations. Once the rebuilding effort begins, the eFax service ... can help these individuals process insurance and legal forms.
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RightNow RNOW delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit http://www.rightnow.com.
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Numerous non-profit organizations -- those designated 501©(3) -- have established satellite offices and/or makeshift headquarters in states throughout the South. j2 Global's eFax service will provide fax numbers to these organizations so they can receive and route documents critical to their efforts. eVoice accounts can serve as temporary phone banks, taking vital messages when staff is in short supply or in the field.
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"Today's demands on parent organizations cannot be met using the current business model," said Carolyn McLaurin, Senior Vice President of SEI's Nonprofit Group and author of the paper. "Non-traditional competitors from the for-profit sector are offering better and less expensive services to affiliates and parent organizations need to figure out ways to successfully compete within a limited budget. Through a bundled model, parent organizations can effectively integrate all back-office processing, administration, strategic advice and investment management... helping affiliates to deliver on the overall mission."
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In addition to the National PHWA winners, ten organizations received Best Practices Honors for an innovative program or policy that contributes to a psychologically healthy work environment. The honorees are Community School (Virginia), DuBois Regional Medical Center (Pennsylvania), El Nuevo Dia (Puerto Rico), the Good Samaritan Hospital of Maryland (Maryland), the Houston Texans NFL Franchise (Texas), the Las Vegas Convention and Visitors Authority (Nevada), Next Level Cafe (Minnesota), OMNI Youth Services (Illinois), Stratix Corporation (Georgia), and Waianae Coast Comprehensive Health Center (Hawaii).
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The Aberdeen Group's "Get Smart: Business Intelligence for Service Organizations" study identified emerging best practices for Business Intelligence and Analytics usage in the post-sales service environment. Information utilized in the study was gathered through an online survey by Aberdeen from over 250 service operations professionals in a diverse set of industries, supplemented by telephone interviews with select survey respondents.
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