LYCOS RETRIEVER 
Jiffy Lube: Customers
built 292 days ago
A Jiffy lube spokesperson answered this way -- Jiffy Lube has a number of quality-control processes in place to ensure customers receive a high-quality experience. Some of these include a nationwide mystery-shopping program and required computer-based and on-the-job training for all service center employees. Jiffy Lube customers ... have several options available to them if they believe for any reason they have not received top-quality service. Toll-free customer service phone numbers are printed on the back of every Jiffy Lube invoice. Customers can also request the return of their old parts -- excluding used motor oil and other fluids -- after they have services performed.
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When customers visit one of the 63 participating Jiffy Lube stores in November, they'll help fight cancer. For a $3 gift to the Jimmy Fund, customers will receive a coupon book worth more than $100 in discounts, including being able to use one coupon at the point of purchase on the first visit.
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Jiffy Lube®, with more than 2,200 service centers in North America, serves approximately 27.5 million customers each year. Jiffy Lube® pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast professional service for their vehicles.... more
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The complaint filed alleges that in June 2005 inspectors from the County Department of Environmental Health, Hazardous Materials Compliance Division (HMCD), inspected a Jiffy Lube oil changing store at 4201 Middlefield Road, Palo Alto, in response to a customer complaint. Inspectors observed spilled oil and shop towels saturated with used oil. These items had not been treated as hazardous waste and were disposed of improperly. Inspectors ... found that employees were mopping up oil and anti-freeze spills daily and disposing of this hazardous waste by pouring the contaminated mop water down the sink in an employee restroom, which flowed directly into the sanitary sewer instead of into a holding tank.
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Jiffy Lube needs to take back control of their brand and implement the Google trademark policy. The examples of Brand Dilution confuse prospective customers and franchisees, and weaken the stength of the brand.
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"This stuff happens all over," a current Jiffy Lube manager in the Chicago area tells NBC4. He asked NBC4 to protect his identity. He says some Jiffy Lubes in Chicago routinely charge for work that's not done. "The customer is never going to know," he tells NBC4, He ... claims employees sometimes even damage customers cars "Blowing up engines, transmissions, stripping bolts," he tells NBC4.
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