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Instant Messaging
built 657 days ago
Regarding Instant Messaging (IM), within Financial Services, people make deals or lose deals through IM. It's that simple. These deals involve quite large sums of money. IM has ... proven to be valuable as a back-channel for help desk and customer support. IBM has built applications on top of Sametime for instance (Skill Tap is one that comes to mind) that enables queries to go out to subject matter experts. IBM's World Jam is a large IM event that captures numerous innovative ideas on a variety of topics.
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Besides offering real-time contact with strangers or others who may seek to harm your child, Instant Messaging allows for the immediate dissemination of significant personal information. When your child signs up for an IM account, he or she is asked to fill out a personal profile that asks for key identifying information on the account holder. This personal profile is then placed in an Internet directory that can be viewed by all. The directory can be searched by name, date of birth, gender, and interests. Consequently, an unsuspecting child can effectively place himself or herself in a position to receive unsolicited offers of sex, pornography, and other dubious material.
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Firewalls with protocol analysis may prevent instant messaging clients from communicating via common destination ports, such as port 80, because instant messaging traffic is different from HTTP traffic. However, the latest versions of all the various clients embed the traffic data within an HTTP request, bypassing protocol analysis.
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[I]nstant messaging can help your business by providing lightning-quick communication and allowing flexibility, but if it happens under the radar, you could be in for some messy—and expensive—legal problems. —Wendy Guild Swearingen
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Business-grade instant-messaging (IM) tools, such as those from Jabber and Groove, attempt to solve the problems found in free IM clients. They enhance productivity, but will that be enough to overcome old habits?
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Last year, Mr. Baruch used instant messaging to coach Wendy Liberko, a vice president who reports to him, through a sensitive meeting with a poorly performing employee. Mr. Baruch, Ms. Liberko and the employee were in three different locations, joined by a telephone conference call.
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