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Help Desk
built 282 days ago
The Help Desk Institute is one of the world’s largest associations, dedicated to the service and support industry. They have led the way in excellent customer service and technical support, since 1989.
The primary mission of the Help Desk is to provide first-level academic computing support to UL Lafayette students, faculty, and staff. This support is provided through (1) activation of UCS academic computing accounts; (2) general assistance with UCS academic computing resources and resources authenticated by the UCS username and password; and (3) providing advice regarding other academic computing tasks at the University.
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Running an IT help desk operation has always been an expensive proposition for organizations. At the same time, it is a part of the IT infrastructure necessary to maintain efficient operations. Often, organizations attempt to reduce the cost of IT help desks through outsourcing to other companies, but this can lead to other business challenges since the help desk remains the most frequent interface for IT—any drop in service level is quickly noticed by internal customers and complaints are voiced to internal business leaders.
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ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.
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Traditional help desk software installation and consulting can be more than 50% of the overall cost of implementation. With LiveTime this is less than 20% and often less than 5% - delivering significant and immediate savings.
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The script designed for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk. An ideal solution for service agents, what do not have a permanent connection to the Internet.
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Help Desk