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Groupware: Work
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Groupware is especially useful for less structured work that requires high knowledge and skill input. It allows knowledge workers to work collaboratively in teams, over a network, irrespective of work location or time. A groupware system improves communication, helps the structuring of thinking, stores and retains information as it evolves, and acts as a meetings substitute.
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Groupware and Workflow Groupware focuses on the information being processed and enabling users to share it. Workflow emphasizes the process, which acts as a container for the information. Groupware is "information centered." Workflow is "process centered." (Illustration courtesy of Delphi Consulting Group, Inc.)
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Groupware types are typically divided into two primary solutions: "realtime" or "synchronous" groupware that allows simultaneous work and "asynchronous" groupware that allows work at different times. These types may belong to "colocated" ("face-to-face") collaboration when users are working together in the same place or "non-colocated" ("distance") one when they are located in different places.
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Groupware helps to bring experts together quickly so they can pool their knowledge and, with the right guidance, work effectively. These are some of the areas in which groupware has generated significant benefits:
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Although sharing best practice is an important benefit, there is much more to organizational learning -- and much more that could be supported by Groupware. The Learning Organization is about marshaling energy and human spirit to create new works and new capacities. It is about creating new knowledge, not just about spreading information.
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The IMAP4 server provides users with the ability to see exactly what is on the Groupware server from any IMAP client. Since e-mail is not downloaded and deleted from the server, users can work from home or the office and not have to deal with duplicate messages.
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