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Continental Airlines: Services
built 630 days ago
By the end of the 1950s, Continental Airlines had seen a broad expansion of its routes. In 1957 it flew for the first time from Chicago to Los Angeles (both nonstop, and via Denver); and from Denver to Kansas City. Continental Airlines introduced turboprop service with the Vickers Viscount 800 Series, on the new medium length routes. Continental was ... an early operator of the Boeing 707, taking delivery of its first 707s in 1959. Six, not being satisfied with jet service alone, introduced dramatic service innovations with Continental's 707 operations which were described as, "...nothing short of luxurious" by the Los Angeles Times, and, "...clearly, the finest in the airline industry" by the Chicago Tribune.[4]
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HOUSTON, Jan. 9 /PRNewswire-FirstCall/ -- Continental Airlines (NYSE: CAL) today announced that its field service employees rejected representation sought by the Transport Workers Union of America (TWU). "Once again, we are pleased that our co-workers recognized the value of our direct working relationship," said Bill Meehan, senior vice president airport services. "We'll continue to work together to honor the commitments and promises we've made and maintain our culture of trust and success." The TWU filed an election application with the National Mediation Board in October 2007. Continental's field services employees covered by the election included ramp, operations and cargo agents.
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In a few words, Continental Airlines is focused on customer service and utilizes IT to achieve that goal. They use IT to ensure accurate ticket and boarding processing, ensuring the planes are cleaned at the right times and enhancing the customer travel experience.
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In early 2000, Continental Airlines was using about 250,000 conferencing minutes and spending about $40,000 /month on outsourced conferencing services and were seeing per-minute rates increase. In response, they established a business goal to reduce conferencing expenses by 40%. Tags: Continental Airlines Inc., Avaya Inc., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting Case studies
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Continental was initially a domestic airline. It has served Mexican destinations for many years. During the Vietnam War, it began a presence in the Pacific region that formed the basis of the current Micronesian operation. Service to Japan was initiated in the 1970s from Guam and Saipan, and by the late 1980s, nonstop service between Seattle and Tokyo was briefly offered with 747 equipment, soon to be replaced with a direct Honolulu-Tokyo (Narita) flight. Through the 1990s, Continental maintained a minimal presence in the long-haul transpacific market, until the delivery of 777s in 1998 which saw the addition of nonstop Tokyo service from Houston and Newark. By 2007, Hong Kong and Beijing were added to the network, with Shanghai to follow in 2009, all from its Newark hub.
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The collaborative service offering, provided by Western Union and Continental Airlines, will broaden consumer payment options and convenience for those who choose to send cash payments. Cash payment options allow consumers to send their payment for electronic airline tickets at any of nearly 45,000 Western Union Agent locations nationwide after reserving a ticket online. Many Western Union locations are open 24 hours a day, seven days a week.
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