LYCOS RETRIEVER 
Contact Center
built 158 days ago
The legacy Contact Center has been a necessity for enterprises that service customers via the telephone. Whether servicing a major airline or a small local business – providing prompt access to helpful agents is an important part of all businesses and a constant target for improving performance and efficiency.
Source:
In a Contact Center, the operator is the connection between clients and companies; the “face” that the company chooses to show. Many pieces of research have shown that companies lose 60%-70% of sales due to attitude problems in the contact.
Source:
Centergy® Virtual Contact Center's distributed architecture makes it simple for you to upgrade when your centers change locations, grow, or need additional media support. CVCC lets you manage your entire telecommunications environment from one central point — including database changes, call routing and troubleshooting. With Centergy® Virtual Contact Center you can centralize technical support, workforce management and quality monitoring functions — there's no need for separate systems at each site.
Source:
Oracle Contact Center Anywhere increases agent, supervisor and administrator productivity by extending the call center beyond the limits of traditional infrastructure. Agents can work efficiently form anywhere in the world with a 360-degree views into customer interactions and real-time business intelligence. Supervisors are empowered with instantly customizable screens and real-time tools for monitoring and coaching agents, no matter where they are located. And administrators can adapt to changing needs with real-time administration tools for implementing moves, adds and changes.
Source:
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high quality video and images, and other information are available at Verizon's News Center on the World Wide Web at http://www.verizon.com/news. To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.
Source:
MORE ABOUT
Contact Center