LYCOS RETRIEVER 
Contact Center Software: Verizon Business
built 160 days ago
Amcat's Contact Center Suite is an integrated suite of contact center software applications including inbound call routing and outbound contact with predictive dialing. The Suite enables businesses to manage contacts, information flow, and workforce more effectively and profitably in a single, unified solution.
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Because of the overall speed and ease of implementation for the Contact Center Quality Application, businesses are able to enjoy the benefits and results of the application within a very short period of time. Accenture, an early adopter of the Confirmit Contact Center Quality Application, realized a 20% increase in customer satisfaction with an ROI of 900% less than six months after implementing the application.
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There is no limit to what contact center software can do for your business. From computer telephony integration systems, to interactive voice response capabilities and more, you will find that your employees are more productive and wasted time is eliminated. The new smart software takes care of regulatory issues for you, and integrates nicely with your existing software.
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BETHESDA, Md., Sept. 12 /PRNewswire-FirstCall/ -- American Capital Strategies Ltd. (Nasdaq: ACAS) announced today it has invested $20 million in the recapitalization of Aspect Software Inc., the leading provider of contact center software solutions for businesses worldwide. American Capital's investment takes the form of a second lien term loan. A synd.....
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Verizon Business offers several hosted contact center offerings, including Hosted Interactive Voice Response (IVR), Hosted Intelligent Contact Routing (ICR) and Web Center. The Hosted IVR product line, which uses speech technology and touch tone commands to provide information to callers or to route calls to a representative, includes Enhanced Call Routing (ECR), Global ECR, Speech Services and Internet Protocol (IP) IVR.
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TantaComm Systems provides innovative and high performance call center recording, contact center monitoring and call center software for businesses and service agencies who desire and demand reliable and efficient call center solutions for digital voice and screen recording. For over a decade, TantaComm has been quietly and effectively engineering advanced technical solutions to call center management that clearly provide a high return on investment, immediate benefits and product life cycles that remain productive long after other systems are discarded.
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