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Contact Center Software: Customers
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LiveChat Contact Center is an online customer support software. It enables real time live chat with web site visitors or other operators. Contact Center contains a conjugated feature- multi protocol business instant messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences.... Tags: LIVECHAT, Contact Center, LiveChat Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software Software downloads 2007-08-17
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Web Center is a fully managed, network-based, multimedia contact center solution. Web Center customers can offer enhanced customer service through a variety of multimedia contact options, customer prioritization and intelligent contact routing tools, without requiring a costly investment in software, hardware and services personnel (e.g. IT). Web Center supports seven different communication types, including traditional voice, Voice over IP (supported by IP Web Center), Chat, Email, Fax, Web Collaboration and Web Callback. Web Center and IP Web Center offer an ideal solution for supporting a geographically dispersed workforce, at-home agents, help desks and seasonal deployments. This flexible and fully redundant platform allows for business continuity, and enables agents to conduct business from any physical location with only a PC, high-speed internet connection and a phone.
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LIVECHAT Contact Center is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It doesn’t require any install on customer’s side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. Contact Center contains a conjugated feature- corporate instant messenger mode, called LIVECHAT Communicator.
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Corsidian is a leading distributor of contact center software in Latin America. With offices in Brazil, Mexico, Puerto Rico and Colombia it serves the largest and most efficient contact centers in more than 13 countries in the CALA region. For more than nine years Corsidian has focused its business on minimizing the frustrations of contact center customers through smart implementation of technology and consulting services. These include software for inbound and outbound solutions, ACD, quality monitoring, recording, CRM, as well as consultant services. Corsidian has a proven track record in innovative service delivery and in managing complex transaction-intensive contact center applications in Latin America. For more information, visit http://www.corsidian.com/ or e-mail infomexico@corsidian.com.
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The DG Contact Center software can benefit almost all businesses with an online presence. This software empowers your staff and you to have a direct communication channel with your prospective and existing customers. For large scale companies spread across the globe it ... gives you a channel for corporate communications within your company network.
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Hosted Intelligent Contact Routing is a fully managed and hosted solution based on Genesys Labs' dynamic contact center software that is powered by Verizon Business' robust and extensive network. Hosted ICR offers intelligent network-level routing and queuing, with real-time and historical reporting in a redundant and highly available architecture with 24 x 7 customer support among other features.
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