LYCOS RETRIEVER 
Contact Center Software: Applications
built 145 days ago
A significant number of the new features within Compact Contact Center V5 increase the level of integration between IP Office and Microsoft CRM by providing enhanced reporting capabilities. CCC V5 now supports Crystal Reports to provide a fast, flexible way to transform and present data in Web and Windows applications for a dynamic, interactive end-user experience. In addition to the 75 existing pre-defined reports, the CCC V5 reporting package includes the ability to create three custom reports.
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HP TestDirector for Quality Center software drives a more effective and efficient global application testing process, supporting high levels of communication and collaboration among distributed testing teams. TestDirector becomes the central point of control, storing information about application requirements, tests and defects in a repository.
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The move by Avaya parallels a broad industry shift toward closer integration between contact-center software and CRM applications. In fact, the lines delineating the two categories of software are themselves blurring, said Nidal Haddad, head of the U.S. CRM practice for Deloitte & Touche.
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Because of its clear superiority to currently-used methodologies, Simbly has potential for licensed applications in virtually all Contact Center software. Software that offers the powerful benefits of Simbly will display the Simbly
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Most enterprises require adherence to corporate-mandated password policies for their contact center applications. Now administrators can set password rules for inContact that follow corporate security best practices. Attributes such as minimum password length, case sensitivity, account lockout thresholds and password memory to prevent reuse can be customized by the administrator.
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"We have long recognized the importance of giving our customers the ability to cost-effectively integrate the eQueue with other leading contact center applications," said Mitch Gilstrap, COO of eOn Communications. "This enables our customers to preserve and maximize the value of their technology investments without costly and time-consuming integration projects."
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