LYCOS RETRIEVER 
Contact Center Software: Agents
built 160 days ago
On a typical day, nearly 300 contact center agents handle between 1,000 and 1,500 contacts at the Tallahassee-based service center. Tallahassee is in the central part of the Florida Panhandle, a region plagued by hurricanes. That makes disaster recovery a critical component of the agency's information technology plan.
Source:
"Do customers cringe at the thought of calling your contact center? Are your agents possessed by the frustration of lacking the right tools to deliver better service faster? Fear not! There are three key best practices that analysts and consultants agree can help to keep you from starring in yet another horror story featuring expensive contact center software that never did what it was supposed to do.
Source:
"This award recognizes that our Contact Center solutions can drive our customers' business processes," said Mike Marcellin, vice president of global product marketing with Verizon Business. "We deliver flexible solutions that can successfully support all situations -- from at-home agents, to a seasonal workforce to regional call centers."
Source:
Alcatel-Lucent addresses the needs of mid-sized businesses looking for comprehensive capabilities of the traditional contact center, but which typically host less than 150 agents. The "mid-market contact centers" do not always have the luxury of large and available IT departments to rely upon and hence, recognize the importance of operational efficiency for end-users.
Source:
Learn about potential call center software, hosted solutions, predictive dialers, agent scripting and IVR solutions. Digisoft's suite of call center solutions is extremely versatile and is adaptable to virtually every type of calling campaign, from inbound to outbound and blended.
Source:
MORE ABOUT
Agents