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Contact Center: Solutions
built 203 days ago
GSA awarded the contract to five vendors that will provide a wide range of contact center solutions to help agencies serve citizens more efficiently and effectively. They are: The ICT Group of Newtown, Penn.; Pearson Government Solutions of Arlington, Va.; Teletech Government Solutions of Englewood, Colo.; Aspen Systems Corporation of Rockville, Md.; and Datatrac Information Services, Inc., of Richardson, Texas.
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KnoahSoft is a comprehensive contact center quality, recording and performance management solution. This VoIP-enabled, 100% web-based solutions' design and capabilities are a direct result of KnoahSoft's real world experience managing award-winning contact centers.
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Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel, and the IBM Corporation are working together to deliver contact center solutions. Together, they bring the strength of two industry leaders with a combined total of over 230 patents and 50 years in the voice and telephony business.
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IEX is a leading provider of workforce management and optimization technology for contact centers and has chosen Keynomics as a partner in providing this solution. Keynomics is a leader in productivity and quality software for improving corporate keyboarding and office ergonomic techniques.
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