LYCOS RETRIEVER 
Contact Center: Contact Center Solution
built 195 days ago
Oracle Contact Center Anywhere (formerly Telephony@Work CallCenterAnywhere) is a pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere. This platform includes queuing and routing of traditional phone calls in addition to email, chat, fax, and web callback requests. It ... provides blended predictive and preview dialing, interactive voice response (IVR), multichannel reporting, tools for supervisors to manage the call center, and call recording-for a comprehensive, unified solution.
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Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It ... provides blended Predictive Dialer and preview dialing, IVR and call recording for a completely unified inbound and outbound solution.
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MIAMI and SANTIAGO, Chile, June 7 /PRNewswire-FirstCall/ -- Global Crossing announced today that MT Contact Center, a leading contact center services and solutions provider based in Chile, is utilizing Direct Dial Services (DDS). In addition to arranging for top-quality voice services, Global Crossing has enabled MT to develop its off-shoring business model, which aims to serve international customers that outsource their call centers to Latin America. Including MT, Global Crossing currently provides services to 15 major call centers in the region, underscoring the company's growing reputation as provider of choice for Latin American contact centers.
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For continuous, comprehensive, and cost-effective coverage of Contact Center applications and solutions, Product Support Services help ensure maximum system performance, reliability, and availability. Product Support allows organizations to stay focused on core objectives while helping to ensure that their critical communications applications operate smoothly.
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CSU needed a contact center solution that would integrate different systems and applications across its six contact center locations in Brazil. CSU implemented Avaya Call Management to serve its six contact centers located across Brazil in Rio de Janeiro, Alphaville, Curitiba, Recife, and two sites in Santo Andre. Tags: Contact Center, Avaya Inc., CSU, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software Case studies
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Zeacom ContactCenter is a scalable contact center solution that offers high-end functionality at an affordable price. Zeacom ContactCenter dynamically reacts to caller demands and organizes incoming calls based on parameters set by users. Whether they arrive by telephone, e-mail or the Web, contacts can be managed and reported on in a single centralized environment. Using its sophisticated CTI-based routing features, callers can be directed to the right agent every time.
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Contact Center Solution