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Contact Center: Companies
built 242 days ago
American Customer Care specializes in providing individualized contact center services with your customers, including multilingual capabilities and specialized knowledge skills. Founded in 1986, the company operates ten customer contact centers with over 1500 web-enabled workstations and 1600 Interactive Voice Response (IVR) ports located throughout Connecticut, New York, Texas, Iowa, and Pennsylvania. Through its contact center services, American Customer Care seeks to maximize a customer’s up-selling and cross-selling opportunities to make each of their contact center service programs as profitable as possible.
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By deploying VoIP with Nortel contact center solutions, your company ... can increase savings and reduce operating costs. Rather than maintain separate voice and data infrastructures, you can converge them. The resulting unified network can operate more efficiently and reduce staffing and training costs.
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SpitFireX AutoDialers are the Contact Center Solution you’re looking for. This product you will use in-House at a fraction of the cost of hiring an outsourced Business Service company to do your sales calls.
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Many companies use call centers, or contact centers as they are now known, to centralize the handling of large numbers of inbound inquiries. These inquiries can range from requests for product or service information through to orders and post-sales support.
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