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Consumer Protection: Laws
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The Montgomery County Office of Consumer Protection (OCP) has entered into a settlement agreement with a furniture retailer that failed to comply with laws regarding delivery dates, warranties and refund policies. Casa America Furniture, Inc., trading as “Casa Furniture” and “America’s Furniture,” signed a settlement agreement after OCP received and investigated more than 20 complaints in the last three years from Spanish-speaking consumers. The merchant operates two stores in Montgomery County located in Wheaton and Long Branch, and was previously warned about violations of law.
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The Federal Republic of Germany is a member state of the European Union and is bound by the consumer protection directives of the European Union. Thus a large part of German consumer protection law has been enacted pursuant to European Directives (e.g. the directives on door-to-door sales, consumer credits, distance selling, package tours, product liability etc.). In 2002, a large part of this legislation was integrated into the German Civil Code ("Bürgerliches Gesetzbuch").
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StopBadware.org is a nonprofit consumer protection initiative working to combat badware and is led by Harvard Law School's Berkman Center for Internet & Society and Oxford University's Oxford Internet Institute. Consumer Reports WebWatch serves as an unpaid special advisor. The initiative is supported by Google, Lenovo, Paypal, Sun Microsystems, and VeriSign. For more information, please visit http://www.stopbadware.org.
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To avoid these types of lawsuits you need to know the details of your state's consumer protection laws and tell your employees about practices that could get you in trouble. These state laws often allow a customer to sue even if the violation was not intentional. For example, if you sell a product manufactured by a U.S.-based company (say, a Schwinn bike) and mistakenly advertise that the product was made in the U.S. when in fact it was made in Taiwan, you may be liable under consumer protection laws.
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In the past, consumer protection laws covered service contracts for appliances like refrigerators and ranges, and for electronic equipment like personal computers, video equipment, televisions and car stereos. The Bureau regulates repair dealers for these products.
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With an eye toward a better record, Schwarzenegger should ... return the force of law to common-sense consumer protection rules now on "opinion-only" status and account for every frozen regulation. He should meet with consumer groups who hear about consumers' problems daily.
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