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Cingular: Cingular Network
built 661 days ago
In addition to its extensive network campaign, Cingular has rolled out a number of new initiatives to enhance the customer experience and the company's customer service systems and procedures. These include improving the customer experience at all points of contact -- the initial sale, service, billing, call center contact and online presence. The company introduced a new simplified bill, self-service enhancements such as Star Services, simplified coverage maps and rate plans, and a new mapping tool to provide customers with more detailed coverage information.
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While Cingular could not comment on possible causes for the blackout, the company is investigating the failure of an HLR (Home Location Register) in Atlanta, Owen said. HLRs are databases of mobile phone subscribers that contain account and billing information as well as phone preferences. The HLR databases are maintained by the cell-phone carrier and play a key role in call switching on GSM as well as TDMA phone networks.
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The Cingular 8525 Pocket PC answers the call for more speed by being the first smart phone in North America to support HSDPA, Cingular’s mobile broadband network, and the first 3G-enabled PDA in the U.S. to have international 3G capabilities. Add in a couple of other welcome refinements and you have one of the most versatile Windows Mobile devices money can buy.
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CULPEPPER, Va., Aug. 4 /PRNewswire/ -- To meet increased demand for wireless service in this fast growing Virginia community, Cingular Wireless today announced the addition of three new cell sites serving the Culpepper area. These sites were added as part of Cingular's effort to extend Cingular's coverage area to give customers more consistent access to the Cingular Wireless network along the major travel corridors in and around the town of Culpepper.
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The stylish BlackBerry 8700c from Cingular Wireless provides customers with an outstanding converged voice and data experience. The handset is light, comfortable and well designed to allow loud and clear phone calls. It blends high-end phone features including quad-band GPRS/GSM and EDGE network support; “send,” “end” and “mute” phone keys; and other intuitive call management features including smart dialing, conference calling, speed dialing and call forwarding. It ... delivers Bluetooth® support to ensure wide compatibility with hands-free accessories and car kits, as well as a built-in speakerphone for conference calls and hands-free use.
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Cingular's network in New England covers more than 13.6 million people and extends across 62,000 square miles. Cingular employs more than 700 people in the region. With 84 company-owned stores in addition to authorized dealers and national retailers, including RadioShack, New England customers have approximately 800 outlets to buy Cingular's products and services.
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