LYCOS RETRIEVER 
Charter Communications: Customers
built 631 days ago
To meet the growing demand for high-speed service and to ensure enhanced customer satisfaction levels for nearly 1.1 million Charter Pipeline® customers nationwide, Charter Communications chose to standardize on SupportSoft's Service Automation Suite™. This end-to-end customer service and support automation platform makes it easy and enjoyable for subscribers to do business with Charter, helping them to realize the full benefits of high-speed service. Approximately 350,000 subscribers visit Charter's self-service support portal per month.
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Charter Communications started with cable television more than a decade ago, and today brings customers much more. Charter Communications makes access to all the latest communication and entertainment technology affordable, useful and fun. Today, Charter has the ability to transmit voice, video and data at high speeds, and cable is the primary platform for delivering these services to the home and workplace. Charter is achieving the Wired World vision by developing and deploying advanced interactive services through its broadband infrastructure.
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Cedar Point Communications has announced agreements for the deployment of SAFARI C(Cubed) with Comcast, Charter Communications and Insight Communications in the United States, as well as with major cable system operators in Argentina, Colombia, Ecuador, Mexico and the Caribbean. SAFARI C(Cubed) ... has been deployed in conjunction with Net2Phone's hosted telephony platform by Bresnan Communications and by Liberty Media's Liberty Cablevision of Puerto Rico. Cedar Point will be announcing European customer and partner activity in the near future.
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In March 1999 Charter confirmed rumors that it was planning an initial public offering (IPO) for the second half of 1999. With 3.4 million subscribers, it was the seventh largest MSO in the United States. The IPO was expected to raise $2-$3 billion. That same month Charter bought a collection of cable systems in the Southeast and Northeast with the $550 million acquisition of New Jersey-based Helicon Cable Communications. The systems served about 171,000 customers in eight states. Charter paid about $3,200 per subscriber.
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Charter Communications Inc. is the third-largest publicly traded cable operator in the U.S., serving more than 5.7 million customers in 29 states. Charter offers an expanded choice of video programming, high-speed Internet access, digital cable, video on demand, high definition television and more. 16,500 Charter employees work tirelessly to strengthen relationships with you, the customer, to deliver remarkable value and exceptional customer service.
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During February 1999 Charter made several acquisitions and added one million subscribers. By the end of the month it had about 3.33 million subscribers after completing the announced transactions and merging with Marcus Cable. The acquisitions would make Charter the sixth-largest cable operator in the United States. Among the acquisitions were cable systems serving 460,000 subscribers from Rifkin Acquisition Partners and InterLink Communications purchased for an estimated $1.5 billion. Charter ... picked up 173,000 subscribers, mostly in central Massachusetts, from New Jersey-based Greater Media Inc., which also sold its cable properties in Philadelphia serving 79,000 subscribers to Comcast. Charter increased its presence in the Southeast by acquiring Renaissance Media Group, a New York partnership serving 130,000 customers near New Orleans, western Mississippi, and Jackson, Tennessee.
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