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Call Center Training: Companies
built 159 days ago
The Call Center, being a booming industry in India has many types of fallout which support the growth of this relatively new commercial venture. There are many people - young and older - who are employable given the employment criteria required in call centers. For example, a simple graduate a few years ago had no scope of landing a job in India unless he/she did a professional training course or went through the recommendations of someone known in the company they applied. Today, a fresh graduate many times is booked in advance through campus recruitment, and goes directly to his/her place of work after walking out of the college drawing a starting salary that usually (as per the market trends in India) takes about 10 years to reach in an ordinary job. No wonder, these types of jobs are relentlessly pursued by the new generation youth.
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The Call Center School is a consulting and education company. The company provides a wide range of educational offerings for call center professionals, including traditional classroom courses, web-based seminars, and self-paced e-learning programs
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There are various call center customer service training companies that offer their programs for businesses to train their representatives to be more effective. These programs offer procedures, sales tips, phone skills, guidelines for performance, and the best methods that should be employed to achieve maximum success. These training services may range from rigorous and concentrated one-day lecture series that can be brought to the business itself, or they may be longer term at a center primarily used for this cause.
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Certainly there are many companies looking to be leaders in call center training and with thousands of new agents being hired each day there is lots of opportunity out there. Hopefully companies like Ulysses are targeting Dell and other companies who are getting slammed for hiring untrained call center agents.
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Over 50 years of combined experience in the call center industry. COPC AND SIX Sigma certified. The company specializes in inbound customer support. The company has backing of one of India’s largest and strong business houses. The company’s clients include large Fortune 100 companies. The company has offices in India and US.
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India is a preferred destination for offshore outsourcing of call center services. The country has a large pool of English-speaking graduates who form an educated, computer-savvy workforce that can be tapped by global firms. India’s advantages in the call center arena have been proven: 40-60% cost savings, high standards of quality and state-of-the-art technology, helping global firms achieve competitiveness and return on investment. NASSCOM, India’s apex body for the software and services sector, predicts a US $142 billion call center industry in India by 2008. Call center outsourcing to India is here to stay and O2I is an active part of this movement that has changed the way global companies do business.
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