LYCOS RETRIEVER 
Call Center Solution: Crm Mexicana
built 243 days ago
The compelling reasons for more call center solution VoIP deployment. The move to IP application is that deploying other applications on IP is cheaper than that over a TDM setting. For example an IVER application can cost around 25% cheaper over VoIP networks since the VoIP switch and the entire network are working in tandem. Properly designed switch free contact servers carry forward the telephone revolution. For CRM based applications, what is important is the following critical functions.
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Installed by Capture Technologies, Inc., a leading AltiGen Communications reseller, the entire call center deployment took less than three days, including a seamless integration with Microsoft CRM, King notes. “The best part is that after the installation, there is very little asked of the IT department here to support the call center system,” he says. “Call center managers can handle recording of prompts,changing screens, changing autoattendant features, you name it. This is a highly intuitive phone system with built-in commands that puts the call center staff in control and frees up our IT people to do other important work.”
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This award marks the second recognition for inContact during the first week of April following the Product of the Year Award from Call Center Magazine. The entire CRM Magazine article can be found at http://www.destinationcrm.com/articles/default.asp?ArticleID=6776.
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