LYCOS RETRIEVER 
Call Center Software Solution: Agents
built 135 days ago
Headquartered in Sunnyvale, California, Transera Communications is the first company to offer an adaptive on-demand virtual call center solution, enabling real-time visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost. Seratel, Transera's award-winning software, delivered as a service, enables organizations to rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote or at home with no upfront capital expenditures. Pricing starts at $100 agent per month. For more information, go to www.transerainc.com or call 408-873-1984.
Source:
Call center software allows businesses of all sizes to grow productivity and revenue by decreasing the amount of time agents spend on the phone with each customer. They can then use the time savings to increase call volumes, make more frequent sales calls, and improve overall customer satisfaction.
Source:
According to a recently released 2006 Asian Contact Center Industry Benchmarking Report, Chinese call center operators will need to consider their vendor options carefully to compete with other call center markets in Asia. Only 6% of call centers in the survey deploy technology that supports agent coaching, compared to 47% in India, 46% in Thailand and 31% in Chinese speaking Singapore. A majority of operators realize the need for improved customer service but have prioritized voice and data recording, potentially ignoring the value that can be added by call evaluation, agent coaching, performance management, survey tools, E-learning and speech analytics.
Source:
DSC software can connect agents to a phone system with one standard interface using the DSC call center software solution. Existing applications can be significantly enhanced by placing computer telephony integration phone functions and features within existing desktop programs, whether they are designed for the Web or Windows. The DSC stand-alone Softphone can be used in conjunction with these existing applications.
Source:
Contactual's Jumpstart training will get your call center up and running and your team fully trained in a matter of hours. Following the training, agents have access to features that improve quality of customer service and contribute to the first-call problem resolution. Online training guides are available to agents and supervisors at any time for a quick refresher course.
Source:
New York, NY (PRWEB) June 2, 2005 -- Digisoft Computers Inc. today announced the successful implementation of their flagship call center software product, Telescript, at the Snake River Correctional Institution. The Oregon Corrections Enterprise (OCE) facility houses a state-of-the-art call center with nearly one hundred inmates on multiple calling campaigns manning the agent positions. With a low agent turnover rate, high demand for the positions and salary / benefits less of a concern than at a typical call center, OCE is positioned to prosper in this niche of the call center industry.
Source:
MORE ABOUT
Agents