LYCOS RETRIEVER 
Call Center: Customers
built 193 days ago
Contactual offers a 100% on-demand call center software solution to improve your customer communications. With all call center features available through a web browser, there is no need to purchase, configure and maintain specialized software and hardware components. All functionalities are quickly deployed using VoIP and traditional telephony technologies to meet the changing requirements of your business.
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The Philadelphia Police Department's communication center is the main PSAP for Philadelphia and handles over 3.3 million police, fire and EMS calls each year. To take advantage of Philadelphia's new program and establish the direct-dial DID PBX line, Siemens contracted with national telecommunications provider Verizon. The dedicated line bypasses local phone system bottlenecks so calls connect directly to PSAP dispatch operators from the Siemens CMS. Over the next several months, Siemens expects to contract for more dedicated lines and introduce the benefits of this direct connectivity to its security and fire customers in other cities and communities nationally.
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S1 Enterprise's branch, call center and online solutions run on the S1 Enterprise Platform. Built on open J2EE technologies, the S1 Enterprise Platform consolidates customer information from disparate sources and presents one real-time view of the entire customer relationship, regardless of channel.
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"Autonomy etalk's Qfiniti Enterprise ensures that the personal information callers share with call centers is secure," said Joe Fleischer, chief technical editor, ICMI's Customer Management Insight magazine. "Providing such peace of mind, especially in advance of a busy season of shopping and travel, earns Qfiniti Enterprise a Best of Show award."
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