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Business Process Management: Companys
built 670 days ago
A Governance Process was adopted, the IT methodology was updated, and the company implemented the KPI BDM/BPM STEP WorkBench to manage business rules and process. The results are that the business rules have become consistent across the enterprise, and traceability drives continuous improvement.
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Microsoft Corp. hopes to boost the adoption of BPM (business process management) applications by adding support for Business Process Execution Language (BPEL) in the workflow layer of Windows Vista, the company said Monday. It ... has formed an alliance of software vendors aimed at making BPEL a more mainstream technology.
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That’s because getting past the obstacles to your enterprises’ requires careful analyses of your process management needs. Seeking either domestic or international BPM consulting services is crucial to the sensitive nature of these software applications. After all, your company is stringing together processes that span the entire enterprise. It’s more complicated than simply plugging in a few numbers here and there. Indeed, your company’s management needs BPM consulting in order to apply the most productive, efficient and profitable approach to BPM integration.
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The reason for business process management is efficiency. As a process owner, your job is to shorten cycle times and improve quality. This efficiency will cut costs and improve your company’s bottom line.
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New software enables business managers to fine-tune important processes virtually on the fly, with only minimal involvement by the IT department. Two years ago, LexisNexis realized that its ability to serve new Web-based customers was severely strained. Thousands of small and midsize law firms represented a huge business opportunity for the company's legal-information services, but they often had to wait 48 hours to have their Web accounts activated after signing up. For smaller firms seeking to buy documents in small quantities, often to apply to pending cases, such a delay was intolerable. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. But instead of spending millions on a massive new enterprise resource planning (ERP) system, LexisNexis chose a somewhat unorthodox and unproven route: by reworking some key workflows to require fewer manual tasks and installing a new kind of software (from Intalio Inc.) that choreographs the activities of several existing back-office systems, it was able to get new Web accounts running in a matter of minutes.
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A company’s level of maturity in the area of process management strongly correlates to its effectiveness in the marketplace. Aligning the organization around the core processes that fulfill customer needs and drive business results, while using Lean Six Sigma to attack variation and waste, is a powerful combination. And, in other cases, good process management skills can help turn a company whose operations suffer from episodic, wrenching disruptive changes to one that moves in a planned, orderly manner.
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