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Bell Canada
built 629 days ago
Bell Canada is Canada's national leader in communications with 28 million customer connections across the country. The company provides consumers with simple solutions to all their communications needs, including telephone services, wireless communications, high-speed Internet, digital television and voice over IP. Bell ... offers integrated information and communications technology (ICT) services to businesses and governments, and is the Virtual Chief Information Officer (VCIO) to small and medium businesses (SMBs). Bell is proud to be a Premier National Partner and the exclusive Communications Partner to the Vancouver 2010 Olympic and Paralympic Winter Games. Bell is wholly-owned by BCE Inc. For information on Bell's products and services, please visit www.bell.ca, and for corporate information on BCE, please visit www.bce.ca.
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The Bell Telephone Company of Canada, which came to be called Bell Canada, is the country's largest provider of telecommunications services, supplying voice, data, and image communications to customers in the provinces of Quebec and Ontario and in the Northwest Territories. Most of Bell Canada's revenues are generated from its provision of local telephone service and long-distance service, which includes Wide Area Telephone Service (WATS), 800 service, message revenues, and data transmission. The company ... owns a one hundred percent interest in the directories division of Tele-Direct Inc., which sells telephone directory advertising and publishes white pages and Yellow Pages phone books.
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During the past few years, Bell Canada has learned more about what simplicity means to customers—and precisely how to deliver it to them. The company took a major step three years ago when it began using Motive technology to offer DSL customers a faster and simpler pre-qualification and self-installation process, plus easy-to-use tools for self- and assisted-support. These improvements achieved two goals: they improved the user experience, and they reduced Bell Canada’s costs for supporting new and existing customers. Today 99 percent of customers self-install their service, and self-support saves the company $3 to $4 million per year by deflecting about 35,000 help-desk calls per month. The savings allow the company to better serve its customers and invest in new capabilities.
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EDA's flexibility came to the fore in 1996, when Bell Canada designed a Change Management system to correlate information impacting the launch of a new fiber optic network. Of key concern were the diverse databases and communication protocols that made up the company's information-access system. "We needed to quickly deploy an information-access process that would automate the matching of circuits to customer accounts," Chadwick explains. "EDA allowed us to access the information in multiple databases to obtain a uniform view of the data."
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Bell Canada's early goal was to extend service throughout Canada. The country's vastness... precluded one company managing all of it. Bell Canada never held a license to provide service in British Columbia, and it sold its plant and interests in Prince Edward Island in 1885. Within four years, it had sold its interests in New Brunswick and Nova Scotia. Early in the next century, many citizens of the Prairie Provinces wished to transfer the ownership of telephones to the government, so the company sold its interests in Manitoba and Alberta in 1908 and in Saskatchewan in 1909. Bell Canada maintained its operations in the remaining provinces of Ontario, Quebec, and the Eastern Arctic.
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Bell Canada is working to meet changing needs in several ways. For example, it has launched Sympatico ™, now Canada's leading Internet access service, featuring innovatively packaged Canadian content. On the horizon, there are many other applications — such as navigational tools for the "information highway," interfaces for electronic commerce, privacy protection agents, and communications profile managers - all geared to letting customers derive value by designing the way they exchange information.
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Bell Canada