LYCOS RETRIEVER 
American Airlines: Services
built 605 days ago
"In February 1999, American, British Airways, Canadian Airlines International Limited, Cathay Pacific Airways and Qantas Airways formed the global alliance ONEworld. In September 1999, Finnair and Iberia joined these five founding members. Also, in June 2000, Aer Lingus and LanChile joined the ONEworld alliance. Following the acquisition of Canadian by Air Canada, Canadian terminated its membership in ONEworld in June 2000. The ONEworld alliance links the networks of the member carriers to enhance customer service and smooth connections to the destinations served by the alliance, including linking the carriers' frequent flyer programs and access to the carriers' airport lounge facilities.
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American Airlines wanted to reduce its IT costs, so it leveraged EDS’ Best ShoreSM Global Delivery Model. Through this initiative, American migrated some of its IT support to EDS centers in Brazil and Argentina, which provided a high level of service at a lower cost. Throughout the migration, EDS emphasized knowledge transfer and developed communication strategies that overcame the initial language barriers. As a result of the migration, American achieved its goal of lowering costs, and now it has a proven process in place for future outsourcing possibilities.
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American Airlines will soon test WiFI service on some of its Boeing 767-200s. The airline is using Aircell's Internet broadband connectivity gear and has just completed installation on the first of the jets. Plans call for American to begin offering broadband service on all 15 of the 767-200s by the end of the year.
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ON American Airlines will encompass many topics of interest, including movies and music, the latest must-have technology, and hip profiles on fascinating industry personalities. The magazine will offer a behind-the-scenes look at thriving venues and attractions, as well as glimpses of the hottest musical acts and entertainment-focused trends. Packed with style, ON American Airlines delivers captivating reviews on the latest movies, music, games, and books while influencing its culturally savvy readers to purchase featured high-quality products and services.
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American Airlines is a solid, middle-of-the-road airline when it comes to customer service. Which is to say, there is no abundance of horror stories coming from American. But, at the same time, when it comes to marginal cases where a little bit of good will could take it a long way, it often hesitates - especially when it comes to paying out damages or issuing vouchers. All in all, American could probably do better. It could ... do much, much worse.
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The new American Airlines (AA) service between Springfield, Illinois, and St Louis International Airport commenced on Sunday (November 4). To mark the occasion, Senator Dick Durbin attended a ribbon-cutting ceremony at Springfield's Abraham Lincoln Capital Airport.
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