LYCOS RETRIEVER 
America West Airlines: Service
built 627 days ago
For the in-house reservations, selling tickets to travel agencies and online booking, the America West Airlines introduced their own website americawest.com in 1996. The website is created to help the easy contact options between airlines and passengers. The airline offer best quality services at lower prices as compared to other airline services.
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In an effort to build team spirit and keep workers interested in their jobs, America West structured its workforce in a deliberately non-hierarchical fashion. All employees earned a low base salary, supplemented by earnings from a profit-sharing program that allotted 15 percent of all pre-tax earnings to be distributed among employees. Pilots were expected to fill in as dispatchers or in other ground jobs when they were not in the cockpit. Customer service personnel rotated between various tasks, acting as baggage handlers, flight attendants, gate and ticket counter agents, and reservations agents. A Wall Street Journal reporter who flew the airline in its second month wrote that customer service representatives servicing a newly landed plane on the tarmac looked like 'college students preparing a homecoming float' and described one worker backing a catering truck into a conveyor belt.
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America West is the only new airline to survive – and thrive – since the U.S. airline industry was deregulated. The carrier initiated service in 1983 with three aircraft and 280 employees and grew to achieve major-airline status, with annual revenues of more than $1 billion, by 1990. Today, America West is a low-fare, full-service airline with a history of overcoming challenges with smart, innovative solutions.
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America West will conduct a conference call to discuss this new service, which will be webcast live at 12:30 p.m. EDT. The conference call will be available to the public on a listen-only basis at www.americawest.com under the Public/Investor Relations tab. An archive will be available on the web site.
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Despite revenue problems, America West continued its growth, with a rebuffed attempted buyout of Eastern Airlines "shuttle" division in 1988. In 1989, the airline purchased four Boeing 747 aircraft (formerly operated by KLM), offering service to Hawaii and Nagoya, Japan, as well as an expansion of service to many Mexican destinations.
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*FAA security directives do not allow America West to accept cargo from customers. Excess baggage must be shipped by a commercial shipper such as Sports Express , UPS or the U.S. Postal Service.
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