LYCOS RETRIEVER 
America West Airlines: Flights
built 655 days ago
America West has a policy of overbooking all flights, then delays flights until enough passengers volunteer to give up their seats (for a $300 voucher). Then and only then is the flight released. This results in the arrival to be late, so the next flight out on that plane is ... delayed, ad infinitum. Add to that the numerous supply shortages, under-staffing of flight crew, equipment failure (more delays), etc., and America West is an airline to avoid unless you are truly desperate to reach your destination. They will get you there eventually, just not timely nor comfortably.
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America West offers many other benefits that are particularly important for business travelers including first-class seating and an award-winning frequent flyer program. FlightFund features unlimited, space-available first class upgrades, mileage bonuses, preferred seating, priority check-in and early boarding.
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America West spokesman Phil Gee says: "We hope that once we get our aircraft certified, we can look to see if flying to Hawaii is a viable option." He ... said that America West had already began training flight attendants and crew members for the flights.
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Kat Weaver, a senior analyst in America West's Manpower Planning and Analysis Department, has turned to SAS to develop an innovative reserve crew forecast that helps avoid expensive flight cancellations and reduces overstaffing costs. According to Weaver, the goal is to schedule the minimum number of reserves required to protect the operation against canceled flights.
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America West sought to distance itself from any budget carrier connotations with a $10 million advertising effort in 1999. It reassured business travelers in particular that 'Every flight counts,' a message ... aimed at its own fractious employees (flight attendants nearly walked off the job in March).
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The Federal Aviation Administration says that maintenance has suffered because of efforts to cut costs and a reduction in maintenance staff at America West Airlines. However, federal inspectors have found improvements in flight operations compared to a year ago. David Foster writes for the The Arizona Republic.
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