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Allstate: Companies
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Allstate Insurance is one of the largest private insurance companies in the United States, with 2004 revenues exceeding $30 billion. Specializing in auto, home, and business insurance, Allstate provides peace of mind for millions of Americans throughout the country.
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Lermanet.com - 'Stalked by Allstate: Being an agent for the giant insurer can be tough--even terrifying. An extraordinary war between a company and its own troops is only getting fiercer.' Richard Behar, Fortune (October, 1995)
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The large and highly distributed workforce, combined with the complex corporate structure of Allstate Canada, has resulted in a support-heavy heterogeneous IT environment which includes legacy and homegrown applications. In November 2002, the company’s management realized that updating its aging Windows 95 and Office 95 desktop could bring stability and performance improvements to the enterprise, as well as addressing some pressing security concerns. Data security is a critical issue for Allstate Canada as employees store sensitive business data on their PCs. Physical security is ... an issue with significant technology residing at multiple locations.
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Homeowners Already Paying Too Much; Group Challenging High Home Insurance Rate Plans by Allstate, Farmers, Fireman's Fund, GeoVeraFTCR will contest a 13.7% homeowners insurance rate hike proposed by Allstate at a Department of Insurance hearing next week. The group says that Allstate is trying to illegally boost profits by overcharging California customers in violation of the 1988 voter-approved insurance reform measure Proposition 103. According to FTCR's data, Allstate customers should receive a 30% cut, for an average savings of $374 per policyholder. At the same time, the group is ... challenging a proposed homeowners rate hike by Farmers Insurance, earthquake insurance rates charged by GeoVera Insurance and both the homeowner and earthquake rates at Fireman's Fund. All told, FTCR estimates that the four insurance companies want to overcharge Californians by nearly $650 million.
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With Allstate Canada offices spread throughout the country, the company’s IT department was ... struggling with routine software updates and installations. Previously, IT staff either had to travel to the branch offices, costing money and disrupting work flow, or mail CDs and ask end users to upgrade systems themselves. End user installations took the control of system management out of the hands of the central IT department as individual users could alter desktop configurations themselves, sometimes turning off security features or installing personal software onto their PCs.
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In an early victory for consumers late last week, Allstate withdrew its request to charge drivers an additional $15.5 million in premiums based upon its claims of "improving the customer experience." The allegedly improved service efforts included the mailing of thank you cards and the distribution of "phone etiquette tips" to company employees. In fact, Allstate's own internal poll showed that the company has consistently fallen below the industry average for customer satisfaction since at least the year 2000.
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