LYCOS RETRIEVER 
Airlines: Southwest Customers
built 643 days ago
Since Japan Airlines became the launch customer for Toolbox in October 2005, a total of 38 carriers have signed to use the tool. Boeing was awarded a special "Breakthrough Technology Award" by Aviation Week magazine when Toolbox was introduced.
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Most major airlines have such a program, and many small carriers have their own programs, as well as tie-ins to larger programs. While the programs vary, the essential elements are the same. Once a customer enrolls, he or she is credited with points for every mile flown with the sponsoring carrier or with other airlines tied into the sponsor's program. The rewards (free tickets and upgrades that convert coach tickets to first class or business class tickets) are pegged to certain point totals.
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Ticket agents work at an airline’s ticket or baggage counter. They greet customers when they arrive at the airport. They check in luggage and make seat assignments. They ... handle airlineticket sales, reservation changes, and provide information on aircraft boarding.
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This is a new award for 2006 and was introduced in response to OAG's customers asking for airlines to be recognized for making travel as easy as possible for disabled people. OAG is a global travel and transport information company.
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