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Advanced Call Center
built 76 days ago
Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings and caller's name announcement with speech synthesis. "Black" and "white" list functions filter calls based on caller database, call origin and other parameters. You can map personalized greetings to callers, organize information in phone books and record conversations. Advanced features include pager notification, sending call details and voice messages over e-mail, and starting an external fax program when an incoming fax call is recognized. Tightly integrating voice modem with the sound card, ACC offers a feature that leading competitors do not - real time voice transfer from telephone line to PC sound system, so you don't need an extra speaker attached to the modem!
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Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings, call recording, and caller's name announcement with speech synthesis. "Black" and "white" list functions filter calls based on caller database, call origin and other parameters.
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Advanced Call Center provides businesses with a rich set of features to serve customer better or reaching out new customers. Companies can proactively target customers through outbound voice and email campaigns. Additionally, web-based interactions such as web callback, web chat and web collaboration extend assisted service to online customers, reducing abandoned call rates and increasing revenue opportunities.
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Advanced Call Center utilizes your modem and Caller ID detection (... known as Calling Number Delivery) to identify incoming telephone callers and alert you on incoming calls. Caller ID is a service that lets you screen your calls, so you only answer the call when you want to. Advanced Call Center supports voice modem Caller ID systems used in the US and Canada, the United Kingdom (British Telecom), Australia and New Zealand. Click here for a list of supported voice modems.
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Prompt Response Express allows growing call centers to enjoy the cost-savings delivered by advanced voice response applications, but without the need for costly and time-consuming custom applications development. As such, Prompt Response Express can be fully implemented at a fraction of the cost and with none of the complexity of conventional IVR systems.
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ShoreTel Call Center integrates with your existing business processes to take you to the next level of enterprise intelligence. By connecting Call Center data streams to your business process applications, you can start taking advantage of a higher level of business knowledge.
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Advanced Call Center