LYCOS RETRIEVER 
Advanced Call Center: Services
built 130 days ago
ShoreTel Call Center makes the virtual call center a reality. The distributed architecture underlying Call Center solutions means that agents can work from any location. Free from the limitations of geography, the size of your potential workforce expands to cover the globe. In addition to increased flexibility, a virtual call center reduces costs by making it possible for you to hire part-time staff or outsource service to regions offering lower labor costs.
Source:
IQ ensures that a call center has fast, easy access to the information needed to deliver great service because it has been designed with the most advanced web technologies available. It leverages Microsoft .Net, a browser-based architecture that enables easy intranet access for all play back, evaluation, scoring and reporting functions. Active Server Pages deliver immediate, interactive information during the call evaluation process.
Source:
Your customers can take advantage of the self-service nature of inbound call center technology such as Interactive Voice Recognition (IVR). When your call flow model is designed properly, IVR yields greater efficiencies in a number of areas; two of which are initial data collection and automated call distribution.
Source:
Call Centers have expanded the world of communication and opened the doors for businesses world-wide. By centralizing call center management, businesses have discovered a way to incur less cost in their efforts to communicate with their customers, and in their attempts to maintain and regulate customer service. But, at what cost?
Source:
The call centers being a place that handles outsourcing solutions and is widely established anywhere else in the world has certain call dynamics that is worthy of attention. One of those important considerations in call centers is the types of calls. Usually, the call centers handle calls which are either outbound or inbound. Outbound calls are calls where the call centers agents perform the calls to a customer with the purpose of selling a particular product or service to that customer. On the other hand, the inbound calls are calls that are made by the customers to acquire facts, report a complaint or ask for help.
Source:
MORE ABOUT
Services