LYCOS RETRIEVER 
Advanced Call Center: Features
built 226 days ago
Advanced Call Center features extensive call answering capabilities. Incoming calls may be recorded and saved to a WAV file, which can be played back by the program or the standard Windows Media Player / Sound Recorder. You can monitor the current conversation through the sound card.
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The "Call Center Deluxe" package includes the features of the basic package and adds database queries, ACD group messaging and voice forms. Both packages can be expanded up to 12 ports, and options to add additional features are available.
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Mercom’s Audiolog™ recording server has been installed in more than 5,000 call centers globally since it was first offered. Audiolog has been continually improved to offer significantly increased database capacity, VoIP recording capability, increased redundancy, more file compression options, and hardware integration features to enhance its usefulness in CRM applications.
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