LYCOS RETRIEVER 
Advanced Call Center: Contact Center
built 141 days ago
Often confused with call center, a contact center is a central point in a BPO enterprise from which all the customer contacts are managed. The contact center includes one or more call centers ... it may include other types of customer contact as well including e-mail, chat and website enquiries along with postal mail catalogs and the collection of information from customers. A contact center is also referred to as a customer interaction center.
Source:
- (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.
Source:
In India contact centers have grown beyond the image of telemarketing centers or call centers and now they have become the 'Economical BPO Industry' for the markets in West. Coming all the way through the route of Medical Transcriptions, Data Conversion, Telemarketing, Technical Support, and Back office operations the Indian contact centers are now actively contributing towards more advanced areas of Human resources, Research, Content and marketing.
Source:
MORE ABOUT
Contact Center