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Advanced Call Center: Companies
built 130 days ago
Delphis Software (http://www.DelphisSoftware.com) is a leader in providing online ordering technology and centralized call center applications to the restaurant industry. Offering unmatched cutting-edge solutions, Delphis Software's applications have been deployed in over 11,000 sites across the US, Canada, and Mexico. Founded in 2001, the company is headquartered in Fresno, California with regional offices and network operations centers throughout the United States.
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In 2007, an advanced call center is a business requirement for midsize and fast-growing small businesses too. Already, the competitiveness gap is widening between companies with 21st century 'smart' call centers and those with yesterday's phone-only call centers.
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SAN FRANCISCO, Feb 23, 2004 /PRNewswire-FirstCall via COMTEX/ -- Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (ALA) , today announced that it has been awarded with a contract by Tampa Electric Company for Genesys call center solutions. Tampa Electric selected Genesys Voice Platform, Enterprise Routing, Workforce Management and Outbound Contact to enhance customer service, reduce operational costs and transform the way customer interactions are managed.
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During peak periods thousands a day come through the call center, according to the company. These orders required immediate and seamless transmission to the specific restaurant location where customers would pick up orders. The chain ... wanted automated daily reporting to senior staff and local restaurant management.
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The role of the call center is shifting, and call center CRM software is helping businesses ease the transition. In many companies today, call volumes are rising sharply. As a result, businesses are challenged to ensure the highest quality of service, particularly during periods of peak activity.
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ATLANTA -- Knowlagent, a provider of frontline solutions that turn business strategy into measurable results in the call center, announces the launch and uptake of its latest offering. The company released Job Match[TM] in late 2006, and in less than 6 months, reports strong results with three market leaders.
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