LYCOS RETRIEVER 
Advanced Call Center: Callers
built 228 days ago
Advanced Call Center works with Number Only Caller ID service as well as with Name and Number service. It is able to match the phone number against names that you store in a phone book. This allows users with Number Only Caller ID to see the name of the caller or substitute Caller ID name with more readable one.
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Advanced Call Center supports Caller ID systems used in the US and Canada, the United Kingdom, Australia and New Zealand. It runs as a tray application when idle, uses minimum system resources, and automatically frees the modem for an Internet connection.
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Advanced call center software can redirect traffic through your switchboard depending on the busyness of your operators. For instance, if your sales representatives are maxed out, the call center software will automatically transfer new callers to the AVS queue. At the same time, it will manage the workload of your individual operators, so that no one person gets swamped.
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Advanced Call Center turns your computer into a technologically advanced answering machine. All the features you'd expect are supported. It will catalog all incoming calls with Caller ID information, display a pop-up message and play a personal ring tune for each of your callers, and even announce caller's name and number with voice.
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Advanced Call Center An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.
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The PACER phone system is far more than just an autodialer and outbound telemarketing and call center phone system. The PACER has complete inbound call distribution capability including its own ACD system and an optional IVR system. Callers can be prompted to enter an account number, type of service required, etc. and PACER will provide the requested information or transfer the caller to the appropriate service agent. The PACER can blend all of these tasks together, making your call center a complete and powerful contact center. Reports can be obtained quickly and easily, giving you an accurate and timely view of your call centers operation.
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