LYCOS RETRIEVER 
3Com: Washington Times
built 632 days ago
The Carrier Network Business unit of 3Com developed an IWF solution which became the first and dominant 2G CDMA wireless data gateway product. In partnership with Unwired Planet (now Openwave) and Qualcomm Quicknet connect was launched allowing for a breakthrough of 6 second connect times versus the standard solution which required modems to connect the call (approximately 30+ seconds).[6] This product solution was deployed successfully throughout the United States, Japan,[7] and Korea covering the 2G CDMA market sample carriers included Sprint.[8] It led to follow on products that became core to CommWorks now UTStarcom offerings including the 2.5 and 3G packet data gateway products known as PDSN and Home Agents.
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Can Edgar Masri execute on this opportunity and nurse 3Com back to health? Masri is a veteran 3Com executive, although a first time CEO. The jury is out at this point, but analysts should ask Edgar for specific reporting on 3Com’s SME and Emerging Market strategy and performance, as well as something else that has not been touched much: 3Com’s IP strategy, and plans for leveraging that precious patent portfolio.
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"Being a global provider of network services requires us to constantly evaluate our customer service applications to ensure timely and efficient support 24/7," said Mark Boyer, senior director of Outsourced Support Services for 3Com. "AT&T's leadership in the process to enhance our tech support will go a long way to making our customer support systems even more robust."
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