Witness Systems’ new eQuality EC is comprised of a logical three-tier distributed architecture, offering an open, flexible solution. Reusable software components help ensure a scalable and extendable architecture to accommodate future recording and analysis requirements. In addition, the company has further broadened its technology integration by providing a framework that is highly configurable to customers’ specific environments – including ACD, CTI, customer relationship management (CRM), e-media and Relational Database Management Systems (RDMS).