Beverly Enterprises is one of the nation’s largest skilled nursing and assisted living organizations with over 350 facilities around the country. Its Chief of Operations knew that the company’s existing maintenance processes, infrastructure and scheduling capabilities were wildly inefficient and impossible to track. Consequently, Beverly sought to standardize its maintenance procedures, tighten its internal controls and add significant visibility into its portfolio. With a complex operations profile and thousands of facility employees, the task was not simple. It needed to communicate a single standard to thousands of employees, train personnel at each management level, establish a common maintenance plan, deploy an easy-to-use communications infrastructure and integrate its new maintenance operations into a nationwide corporate Intranet.