As discussed above, having all your customer relationship management information inside a program like Outlook can be a great advantage. Outlook is used so ubiquitously in business that most people already have a good level of familiarity with it, making training times for Outlook CRM shorter. This ... makes acceptance of the CRM program higher since the users feel like they already know the program. Having access to your CRM and basic office functions (such as email) through the same program makes users more efficient and can make record management and storage a more centralized process. While Outlook alone cannot give your business everything it needs for customer relationship management, a good Outlook CRM plug-in can provide the building blocks for a complete solution that can grow with your company.